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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of missliltutu.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://missliltutu.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Super
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Corresponds to the description it came quickly to Moscow.
Me encantó, se demoro mas de un mes pero pienso que fue por el covid 19, la tela es buena, por dentro es calentito, pedí una talla L y me quedo justo como quería, grande pero no demasiado, el estampado también es bueno y llego con un peine de regalo :) con este saco
не понравился матерьял
tres joli sweat motif flocage à voir avec les lavages... ma fille est ravie
The sweatshirt is soft and very warm, on cold evenings what you need!! Delivery fast, ordered 28.07, came 07.08. I waited very much)) I did not communicate with the store, the gift put the calculation, thank you) I have size S, took XL, so that the oversize, all as expected)
Рекомендую. Тёплая. На российский 42 заказала М. Идеально села. Ог - 84, от - 70. Об - 100. Цвет очень понравился.
It's cute but boy for size
При росте 170,размер XXL до середины бедра. Внутри очень мягкая -приятная,но верх хлопок +синтетика. Не оч качественныый верх
Came quickly, without smell and threads do not stick out. I order for the second time. Like the first bike, just super. Recommend
To the RB went almost DAA month, pure synthetics, but looks good. I'm happy, the store put the comb as a gift
Цвет не много другой не как в картинке. Материал приятный.Капюшен маленький.Не пахнет.
Good thing, the quality is normal, but not cotton. The store helped with the choice of size
All cool)
I really liked the hoodies, the size I took L, while I have the s myself, so take the size bigger if you want the hoodies to be voluminous. The store sent the order very quickly, no problems in transportation arose. And also, the seller put such a discount coupon in the package, I was very pleased, thank you! The hood itself is very pleasant to the touch both inside and outside. The quality is very good and I liked the way it sits on me in real life. I advise this store!
only problem about it was the size i thought it would be large and oversized but it just fits for the body. the sleeves of the hoodie is oversized though.